The Lakehouse Group provides gas compliance services for local authority, housing association and charity customers, and we currently manage over 300, 000 properties.
The services we provide include emergency call out facilities, service programmes to meet compliance requirements, installations and repairs to gas appliance and systems, void works, building and associated works, electrical installations and repair, legionella risk assessment and carbon monoxide and smoke detector installation.
Our technical and design team specialises in design and specification of gas central heating systems and has vast technical expertise in mechanical and electrical systems. Our procurement and commercial team combine technical knowledge with buying and negotiating skills to help maintain a first class supply chain.
Within the installation and delivery team, everyone is fully qualified and the aftercare and maintenance teams are equipped with vehicles which carry essential stock items. The on-demand service is managed through our 24-7 call centre, with specific job communications made through mobile hand held devices to ensure optimum response times.
Our supervisory and customer care personnel are each working towards or have already achieved an NVQ4 in Customer Care. They work alongside our site management personnel who are are expected to achieve a minimum NVQ1 in Customer Care. Together they are dedicated to providing our customers with an unrivalled service.
Our compliance offering also includes electrical, fire, water and air compliance services.
K&T Heating, a specialist in the installation, maintenance and repair of gas appliances and central heating systems, joined the Lakehouse Group in October 2011, strengthening our compliance service provision.
Sure Maintenance, who are engaged primarily in providing gas servicing, maintenance and installations to social housing clients in the North of England and Midlands, joined the Lakehouse Group in 2015, further extending the Group's geographic footprint in the gas servicing and maintenance market.
Aaron Services, a heating services and installations company, joined the Lakehouse Group in November 2015, offering a platform to sell a wider range of the Group’s compliance services into its existing client base, along with the complementary offering of Foster Property Maintenance's business.